How are your products sustainably sourced?
First and foremost we work directly with small, reputable companies who share our commitment to treading lightly on the earth. All of our Mimosa Hostilis is grown without chemical fertilizers or pesticides and exclusively farmed in North East Brazil or Mexico, avoiding any potential over harvesting of wild trees as is documented in some areas in South & Central America.
We source our Acacia Confusa bark from the forests of Taiwan, where Acacia trees are abundant and commonly used for lumber & firewood. Whereas only the roots of Mimosa are suitable for dye purposes, bark from the entire Acacia tree can be used. Given the prevalence & established uses of Acacia in Taiwan, this means bark can be sourced from recent dead fall or trees slated to be harvested for other uses and little is wasted.
The account information you provide is used strictly for the purposes of fulfilling your orders and nothing more. It will never be shared or sold. Period.
What payment methods do you accept?
Interac email money transfer (e-transfer) is the simplest way to pay and can be done through any Canadian bank. We also accept Bitcoin, Ethereum, Monero and Zcash, Bitcoin Cash, Litecoin, Dash and Basic Attention Token. Unfortunately we are unable to provide assistance getting set up with cryptocurrencies, but there are many tutorials online.
Do you take PayPal?
Sorry. We can’t take PayPal.
Do you ship discreetly?
We ship in plain, unmarked envelopes/boxes with just a return address.
When do you ship the orders and how long does it take?
Most orders are shipped within one business day. Orders placed before 2:00 PM, Pacific Time, are generally shipped the same day.
Shipping within BC typically takes 2 business days (both Expedited and XpressPost).
Western and Central Canada takes 3-5 business days Expedited, and 2-3 days XpressPost.
Ontario and Eastern Canada takes 4-8 business days Expedited and 2-3 days XpressPost.
Which countries do you ship to?
We currently only ship within Canada, however, we are planning on accepting international orders in the near future.
I live in Vancouver BC, can I pick up my order?
Sorry, no. But you can pick it up from any post office location with a free Flex Delivery address.
Will I have to sign for my package?
As long as they have a safe place to leave the package, they shouldn’t require a signature on all normal orders. If you’d like signature on delivery mention it in the order notes.
Do you ship to PO Boxes?
Yes, including Canada Post FlexDelivery addresses.
I’m not getting the automated emails you send. Why?
If you’re not getting the automated e-mails, check you spam folder. You may need to mark the email as “not-junk” and/or move it to your inbox for future emails to be correctly received.
Can I contact you securely (for manual order processing etc.) ?
Absolutely. While we strive to make continual improvements to our website’s privacy and security, the most convenient secure way to contact us is from a (free) ProtonMail account at email@example.com. Alternatively, you can use the contact form on our site and request a password protected reply (include the password you’d like us to use in the initial message).
If you’d like to locally encrypt your email (more secure, but somewhat less convenient) our public PGP key is listed below:
—–BEGIN PGP PUBLIC KEY BLOCK—–
—–END PGP PUBLIC KEY BLOCK—–
What is your return policy? Do you guarantee your products?
We fully guarantee the accurate botanical identification of our products, however, due to their many potential uses and varying methods we are unable to guarantee results for any specific purpose.
If you’re unsatisfied simply contact us and we’ll try to make you happy.
Do you have wholesale prices?
While we are able to provide wholesale prices on some products, our primary focus is on the small dye hobbyist and we’d rather have many happy small customers than a few large ones with everyone else frustrated because we are out of stock.
As we continue to grow we hope to be able to accommodate customers of all sizes.
Feel free to contact us.
I'd prefer not to have packages sent to my house, do you have a retail location?
We don’t have any retail locations at the moment, but also understand not everyone can accept packages at home for a variety of reasons. As a solution we highly recommend getting a free Flex Delivery address from Canada Post (we use them ourselves). They act as virtual PO boxes and allow you to have mail sent to a post office of your choice.
What exact colour dye will I get from ____?
This is a difficult question to answer. Natural dye making is as much of an art as a science and much of the original knowledge has been lost.
The dye colour can change depending on the time of year the plant was harvested, the region, and powdering before hand can cause some pigments to break down.
The PH, and type of mordant (dye-fixer) can also make an enormous difference. Alum, iron and copper will often result in totally different colours with the same plant source.
For example, using a rusty object is a common way to make an iron mordant and this will make it hard to have a consistent ratio of iron to fiber weight each time.
The best we can recommend is to experiment in small batches to develop your technique.
I read about others getting a free sample, but I didn't. Why?
We sometimes include a small free sample of another bark type but this depends on availability, order size, and order type.
We also sometimes upgrade shipping to a faster speed at no extra cost, or provide a discount offer so if you didn’t get one, it was probably another. 🙂
I sent an e-transfer, why didn't I get a shipping notification?
We almost always ship the same or next day after payment has been received, so if you’ve paid and didn’t get an email with tracking info it’s most likely for 2 reasons:
1) The email is in your spam folder.
2) You’re using a community bank and the e-transfer email never made it to us. We have no idea why this happens, but the best solution is to check the pending transactions section of your online banking and to resend, or cancel the transfer and try again. Feel free to contact us as well for assistance.
I got a tracking #, but it says it's invalid
If your tracking number as listed as invalid it’s most likely because it hasn’t been scanned by Canada Post yet.
Please wait at least 1 full business day, and contact us if it still doesn’t show up.